Privacy Policy
Effective Date: January 2026
At SmartPlanConsult.ca, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Information We Collect
SmartPlanConsult.ca collects only the minimum information necessary to provide our consultancy services:
- First Name and Last Name - To address you properly during consultations
- Phone Number - To contact you and conduct phone consultations
- Mailing Address - For location-based plan recommendations (different provinces have different providers and plans)
What We DON'T Collect
We do not need or collect:
- Banking information or credit card details
- Social Insurance Numbers (SIN)
- Financial account information
- Passwords or login credentials
- Employment information
Payment for our services is handled separately and securely through approved payment processors.
How We Use Your Information
We use your information solely to:
- Provide personalized telecom plan recommendations based on your location and needs
- Contact you regarding your consultation appointment
- Follow up on consultation outcomes (if you consent)
- Comply with Canadian data protection regulations
- Maintain records as required by law
Data Protection & Security
Your personal information is:
- Stored securely using industry-standard encryption
- Never shared with third parties, including telecom providers
- Never sold or rented to anyone
- Retained only as long as necessary for business purposes
- Protected in compliance with Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act)
Your Rights
Under Canadian privacy law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request corrections to any inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Withdrawal of Consent: Withdraw consent for future communications
Cookies & Website Tracking
Our website does not use tracking cookies or analytics software. We do not monitor your browsing behavior.
Third-Party Sharing
We do NOT share your information with:
- Telecom providers (Rogers, Bell, Telus, etc.)
- Marketing companies
- Data brokers
- Any third parties, except as required by law
Data Retention
We retain your personal information for:
- Active consultations: Duration of service plus 1 year
- Financial records: As required by Canadian tax law (typically 7 years)
- Marketing consent (if provided): Until you withdraw consent
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
For privacy concerns, questions, or to exercise your privacy rights, please contact us:
Phone: 1-888-740-9186
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM EST
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