Full Disclaimer
Effective Date: January 2026
Please read this disclaimer carefully before using SmartPlanConsult.ca's services. This document contains important information about our independence, service limitations, and your responsibilities.
⚠️ Critical Independence Statement
SmartPlanConsult.ca is an independent paid consultancy service operating in Canada. We are NOT affiliated with, endorsed by, sponsored by, or connected in any way to any telecommunications or internet service provider.
We have ZERO relationship with:
- Rogers Communications Inc.
- Bell Canada Enterprises (BCE)
- Telus Corporation
- Shaw Communications (now part of Rogers)
- Freedom Mobile
- Fido Solutions
- Virgin Mobile Canada
- Koodo Mobile
- Videotron
- Cogeco
- Eastlink
- SaskTel
- MTS / Bell MTS
- Tbaytel
- Any other Canadian telecommunications, cable, internet, or wireless service provider
This means we:
- Do NOT sell services on behalf of any provider
- Do NOT receive commissions, referral fees, or kickbacks from providers
- Do NOT have special access to provider systems or exclusive deals
- Are NOT authorized resellers or agents for any provider
- Have NO business relationship with any provider whatsoever
What We Do
SmartPlanConsult.ca is a paid advisory service. We provide:
- Unbiased analysis of your current telecom plans
- Recommendations for mobile, internet, cable, and home phone services
- Guidance on security camera systems
- Bill review services to identify savings opportunities
- Consultations based on your specific needs and location
Our recommendations are based solely on what we believe is best for you, not on any financial incentives from providers.
⚠️ What We DON'T Do
SmartPlanConsult.ca does NOT provide:
- Technical Support: We cannot troubleshoot internet issues, fix WiFi problems, or resolve connectivity errors
- Device Repairs: We do not repair smartphones, tablets, routers, modems, or any hardware
- Installation Services: We do not install equipment, set up routers, or perform on-site visits
- Direct Enrollment: We do not sign you up for services or handle account creation with providers
- Customer Service for Providers: We cannot handle billing disputes, service complaints, or account issues with telecom companies
- Warranty or Insurance Claims: We cannot process warranty claims or device insurance requests
- Account Access: We do not have access to your accounts with providers and cannot make changes on your behalf
- Equipment Sales: We do not sell phones, routers, or any telecom equipment
Accuracy of Information
While we make every effort to provide accurate and current information:
- Telecom plans, prices, and availability change frequently—sometimes daily
- We rely on publicly available information from provider websites and promotional materials
- We are not responsible for changes made by providers after our consultation
- Promotional offers may have eligibility requirements we are not aware of
- Always verify details directly with providers before making decisions
No Guarantees
SmartPlanConsult.ca makes NO guarantees regarding:
- Specific dollar amounts you will save
- Availability of recommended plans when you contact providers
- Your eligibility for specific plans (credit checks, existing customer status, etc.)
- Service quality or customer experience with providers
- Future changes to provider pricing or terms
- Coverage quality in your specific location
No Professional Relationship with Providers
Important: We do not have insider access to provider systems, promotional offers, or special pricing. We cannot:
- Get you better deals than what's publicly available
- Expedite orders or installations
- Resolve disputes with providers
- Access "exclusive" or "hidden" promotions
- Guarantee you'll receive the exact pricing we discussed
Our recommendations are based on publicly available information and our knowledge of the Canadian telecom market.
Your Responsibilities
By using our services, you agree that you are responsible for:
- Verifying all plan details, pricing, and terms directly with providers
- Reading and understanding provider contracts before signing
- Asking providers about contract lengths, cancellation fees, and early termination penalties
- Confirming coverage in your area
- Making your own informed decisions about which plans to choose
- Any fees or charges from providers if you switch plans
Limitation of Liability
SmartPlanConsult.ca, its owners, operators, and employees are NOT liable for:
- Decisions you make based on our recommendations
- Changes in provider terms, pricing, or availability after our consultation
- Billing errors, service issues, or disputes with telecom providers
- Cancellation fees or early termination penalties from your current provider
- Installation fees, activation fees, or other charges from providers
- Service quality, coverage issues, or technical problems with provider services
- Financial losses of any kind related to your telecom services
- Inaccurate information provided by telecom providers
- Your eligibility or approval for specific plans
Third-Party Websites
Our website or recommendations may reference or link to third-party websites (including provider websites). We are not responsible for the content, accuracy, or practices of these external sites.
Advice vs. Professional Services
Our consultations constitute advice and recommendations only. We are not:
- Licensed telecommunications professionals
- Financial advisors
- Legal professionals
- Consumer protection advocates
If you need legal advice about telecom contracts or consumer rights, please consult a lawyer.
Changes to Services and Disclaimers
We reserve the right to:
- Modify this disclaimer at any time
- Change our services, pricing, or policies
- Refuse service to anyone for any legal reason
Changes will be posted on this page with an updated effective date.
Canadian Content Only
SmartPlanConsult.ca provides recommendations for Canadian telecommunications services only. Our advice is not applicable to services in other countries.
No Endorsements
Any mention of specific providers, plans, or products does not constitute an endorsement. We may discuss various options, but you must make your own determination about which services are right for you.
Use at Your Own Risk
You use SmartPlanConsult.ca's services and follow our recommendations at your own risk. We provide information and advice in good faith, but cannot be held responsible for outcomes beyond our control.
Questions or Concerns
If you have questions about this disclaimer or our services:
Phone: 1-888-740-9186
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM EST
By using SmartPlanConsult.ca's services, you acknowledge that you have read, understood, and agree to this disclaimer.
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